Shipping policy

At The CAN. Syndicate, we know you're excited to get your hands on your new gear, and we're just as excited to get it to you!

Here's everything you need to know about shipping and delivery.

1. Order Processing & Dispatch

We aim to have all orders packed and dispatched within 1–5 business days of your order being placed.

Once your order is on its way, you'll receive a shipping confirmation email with tracking details where available, so you can follow its journey.

Please note that delivery timeframes begin once your order has been dispatched and do not include processing time.

2. Australian Shipping

We offer standard and express shipping across Australia.

Standard Shipping

  • Starting from $14 AUD

  • Estimated delivery: 2–8 business days after dispatch

Express Shipping

  • Starting from $22 AUD

  • Estimated delivery: 1–4 business days after dispatch

Shipping rates are based on the weight of your order and your delivery location. Heavier orders may incur additional shipping costs.

Your available shipping options and final postage costs will be displayed at checkout.

FREE Standard Shipping on Orders $150+

Spend $150 AUD or more and enjoy FREE standard shipping Australia-wide!

Free shipping applies to Australian domestic orders only and excludes express delivery.

3. New Zealand Shipping

Kia ora to our CAN community across the ditch!

We offer shipping to New Zealand, with rates calculated based on your order's weight and delivery destination.

Your shipping cost will be displayed at checkout.

Delivery timeframes may vary depending on your location, customs processing and the shipping provider.

4. International Shipping

The CAN. Syndicate is for those who back themselves, wherever they are in the world!

We offer international shipping to selected countries, with rates calculated based on your order's weight and delivery destination.

Available shipping options and costs will be displayed at checkout.

International delivery typically takes approximately 6–27 business days after dispatch, depending on your location and shipping provider.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes or additional charges imposed by your destination country.

Unless these charges are included at checkout, they are the customer's responsibility.

We recommend checking your country's import requirements before placing an order to avoid any unexpected costs.

5. Delivery Timeframes

We always aim to get your order to you as quickly as possible!

Please keep in mind that delivery timeframes are estimates and may vary due to busy shipping periods, weather conditions, customs processing or courier delays.

While some circumstances are outside our control, we're always happy to help if you have concerns about your delivery.

6. Shipping Details & Missing Parcels

Please double-check your shipping details before completing your order to help us get your CAN gear to the right place.

If you've entered an incorrect address, contact us as soon as possible. We'll do our best to update your details before your order is dispatched.

If your parcel is delayed, missing or arrives damaged, please reach out to us so we can investigate with the shipping provider and help make things right.

7. Need a Hand?

Have a question about shipping or your order? We're always happy to help!

Email: orders@cansyndicate.com

Thanks for being part of The CAN. Syndicate. We can't wait for your new gear to arrive!